After-sale service policy support notes: non-human factors caused by product failure, free replacement of central heating equipment for five years, free replacement of electric towel rail for three years, free replacement of thermostat for one years,free replacement of electric fan heater for one year ,one year warranty for fuel and gas heater. See below for details:

Service concept

Think what the user thinks, worry what the user wants.

Service Goal

Improve customer satisfaction and establish a brand image.

Commitment to service  

—— Warm service, sincere attitude, wholeheartedly for the sake of customers

—— We will conscientiously implement national laws about《Product quality law》、《Consumer Protection Act》  ，Product service implementation of the country's latest three-pack provisions to provide warm, rapid, professional services

——Consumers from the date of purchase of products, with a valid proof of purchase to enjoy warranty services. Wall warm products warranty period of 5 years, underfloor heating products warranty of 15 years, temperature control products warranty period of 2 years. During the warranty period, for non-human factors caused by the failure of the wall warm, temperature control products to implement free exchange services, for non-human factors caused by the failure of the underfloor heating products to implement free maintenance services.

—— The maintenance service of products outside the warranty period shall be charged according to relevant regulations

—— Off-warranty products, if the same quality problem of the main components reappears within three months, free maintenance will be implemented.

—— We provide a hotline for consumers 400-816-3788，Inquiries and complaints are welcome，hotline service time （08：30-18：00）

—— Our after-sales service mailbox is kehufuwu@singfun.com.cn，Welcome to the letter.